Yes. We offer free shipping on all orders within the United States, with no hidden fees at checkout.

We currently ship to customers within the United States.

Orders are processed within 1–3 business days. Most orders arrive within 7–12 business days after dispatch. Delivery times exclude weekends and public holidays.

We recommend ordering early, especially during the holiday season, to allow for the full processing and delivery window.

Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery.

Orders can be cancelled within 12 hours of purchase by contacting support@serovine.com. After this window, orders are processed for shipment and cannot be cancelled, but you may return the item after delivery.

You may return your item within 30 days of delivery. Items must be unworn, unwashed, in their original condition, and in their original packaging with all tags attached.

Email support@serovine.com with your order number and the reason for your return. Our team will reply with return instructions within 24 hours.

Once we receive and inspect your return, your refund will be processed within 5–10 business days to your original payment method.

Please contact us within 48 hours of delivery with photos of the issue. We will resolve it as quickly as possible at no additional cost.

Please check the size chart on each product page before ordering. Measurements may vary slightly by style, and if you are between sizes, we recommend sizing up.

We display our products as accurately as possible. Actual colors may vary slightly depending on your screen settings.

Each product page includes care instructions. To keep your pieces looking their best, we recommend washing in cold water on a gentle cycle and following the care label.

We accept Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club. All payments are processed securely.

Yes. Your privacy and security are a priority. All payments are handled through secure systems, and we do not store your payment details.

While we aim to meet all delivery estimates, delays may occur due to factors beyond our control such as courier disruptions, customs processing, or weather conditions. If this happens, we will keep you informed.

We're always here to assist you. Please contact us at support@serovine.com, and our team will respond as quickly as possible.